Become a Caregiver

About Our Caregivers

At Mercy Home Services, we select Caregivers who are passionate about providing in home care to those in need on a daily basis. We thoroughly screen our experienced staff of Home Health Aides, Certified Nursing Assistants, with our 23-Point Screening Process. With our Caregiver Compatibility Guarantee, we take into consideration 5 dimensions of compatibility because we understand that choosing the right Caregiver to care for you or your loved one is an important decision.

Mercy Home Services employs all of our Caregivers, paying their payroll taxes, social security and benefits payments, and being liable for the staff. We also adhere to the highest standard of hiring practices, carefully verifying our Caregiver’s eligibility to work in the United States and conducting nationwide criminal background checks. You can be confident that Mercy Home Services complies with all standards of professional conduct.

Caregiver compatibility guarantee

Mercy Home Services has clients of all types across the personality spectrum. Whether a senior is a stalwart veteran, or a gregarious socialite, we can find a match that will work out for you or your loved one. We understand the importance of compatibility between a Caregiver and a senior. If, by any chance, our senior clients feel more comfortable with another Caregiver, we are happy to re-evaluate their present situation at no additional charge.

Bonded and Insured

Mercy Home Services bonds and insures all of our Caregivers. Bonded and insured Caregivers protects seniors and their families against any potential loss or liability lawsuits. Oftentimes, homeowner’s insurance does not fully cover job-related injuries, unless specific requests are made. All Mercy Home Services team members are considered to be company employees and are covered by general and professional liability insurance, along with worker’s compensation.

Mercy Home Services Caregivers who provide transportation are required to have a valid driver’s license, personal auto insurance, and California Motor Vehicle Report check. If an accident was to occur during our Caregiver’s visit to your home, the costs incurred would be covered. All of our Caregivers are bonded, so that, if there were any theft or damaged property, you can be fully compensated. Mercy Home Services is dedicated to providing responsible and highest quality of in home care. You can have the ultimate peace of mind knowing that all of our Caregivers are bonded and insured.

Specialty Trainings For Caregivers

Mercy Home Services offers a free in-home consultation to understand you and your loved one’s needs so that we may provide the best service possible. Mercy Home Services representative will meet with you or your loved one to develop a care plan and address all of your requirements, questions, and concerns.

23 Point Screening Process

Mercy Home Services only employs the most passionate, dedicated, and qualified Caregivers to look after our senior clients. Our 23 Point screening process and standards have helped us continuously select and retain quality, all-star Caregivers that have worked with us since our company was first founded. Only the top 3% of applicants are selected to be Mercy Home Services Caregivers, after which each caretaker goes through a structured training program. This is why we consider our Caregivers to be the best in the industry.

1. Professional caregiving experience or training provided by our knowledgable staff.
2. Phone screen to determine qualifications, experience, & skill set.
3. Caregiver competency examination based on emergency situations and scenarios in home care.
4. OSHA examination based on bloodborne illness and pathogens.
5. HIPAA examination based on patient privacy and rights.
6. Integrity/ethics testing.
7. Physical capabilities assessment.
8. Interview assessing the candidates professional experience as a caregiver.
9. Interview to evaluate personal characteristics & career goals.
10. Skill set evaluation.
11. Employment eligibility verification.
12. Verification of professional caregiving references.
13. Influenza vaccine.
14. Driver safety quiz and DMV check.
15. Nationwide sex offender check.
16. Office of inspector general fraud and exclusions check.
17. Nationwide criminal background check (DOJ and FBI fingerprinting).
18. Caregiver orientation and exam on policies and procedures of mercy home services.
19. Hands-on transfer training.
20. Fall prevention techniques.
21. Alzheimer’s/dementia care training.
22. Red cross disaster preparedness training.
23. Basic health and safety training.

Real Time Caregiver Monitoring System

Each of our Caregivers has been carefully selected after completing and passing our 23-point screening process. Once our caretakers become part of the team, we provide them with industry-leading training in order to ensure that they are well-prepared to provide the best in home care for you or your loved one. Without a doubt, punctuality plays an important role within our industry and the livelihood of our senior clients. Mercy Home Services places an emphasis on arriving to your or your loved one’s residence at the correct time and on providing seniors with the best possible elder care through the end of each visit.

We oversee all of our Caregivers’ visits by utilizing our Real Time Caregiver Monitoring System. The system allows us to log and notate the shifts they have scheduled, and records their attendance in real time. Should a Caregiver not arrive at a scheduled home within several minutes of their shift, we are quickly notified. In the event that this situation occurs, we immediately and continuously reach out to the Caregiver until it is verified that he or she has arrived to the scheduled home safely.

Real Time Caregiver Monitoring provides Mercy Home Services with countless benefits, including reducing manual documentation and minimizing potential human errors. The data collected from our system easily integrates into our billing process, making it more accurate and efficient. It enables our team to actively manage our Caregivers’ schedules and resolve any issues that may arise. Most importantly, it improves communication between our Caregivers and our offices, so that we may provide and produce better in home care for you and your loved ones.